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Excerpt
Sean: Most of your traffic from Slingshot, VOIP, especially in the early days, came from word of mouth. And then right now what’s sustaining you. Is the digital traffic, SEO, social media marketing may be for doing that or ad words. I’m wondering. Since you are generating a perpetual amount of leads right now you’re getting business, whether you’re awake or asleep, how big is the team?
And the reason why I’m asking this is I want to know how you lead them?
Edwin: Yeah. So first thing, Sean, we’re actually a small team or we’re about 10 people right now. That’s including things like the tech team and stuff like that because B2B sales, it’s still a slung along sales cycle, even as the lead comes in, because sometimes the move is not in for three months or two months and do that.
So when it comes to leading, we’re actually all, we, we consciously made it a remote company when we launched way before COVID. So when it comes to leadership, it’s all about communication and understanding and trusting everyone to do their job and having all the communication tools to allow for it, right? And having a common goal.
But, yeah, I mean, that’s, that’s it, in a nutshell, I’m not sure if you had a specific question on leadership or managing.
Sean: So I am going to stem from your answer there, a lot of companies right now actually shifted to remote work. You know, it just doesn’t make sense to risk your people coming to the office.
I mean, SEO-Hacker, we used to have an office here where I live in Paranaque and all 50 of us would be there. But, when COVID hit January, me and the Execom, we decided let’s just make everyone work from home because it doesn’t make sense to risk them. Like this is what they’re getting in their salary and, you know, hospitalization, this is what they’ll be paying for one, one day in the hospital, leading remotely is now an essential skill.
How do you lead? You mentioned a couple of things earlier. I want to dive deep into those communication tools. How do you use it? How do you communicate? How often should you communicate with them? What do you talk about with them about what tools you use in your team to be able to do that? And we want to learn from you because you mentioned that you’ve been doing this way before COVID so we want to know how you’re making your company work and grow by leading remotely?
Edwin: Yeah. So, I mean, with the execs and my partners, we meet once a week. because we all do different responsibilities. And the way we work is, you know, we use Slack channels and we zoom, literally. I mean, that’s it and then we always have our weekly meetups, but when it comes to the sales organization, I meet daily.
I do like daily calls with my sales organization just to see what, where we are? What could we work on together? What do you need my help on and do those types of things? Cause I think that’s, that’s important in terms of us when it comes to those tools. And we also it’s, it’s the same thing we use Slack and we use zoom and we also have a tool we’re partnering with another organization.
That’s building out a lot of our collaboration tools – that’s integrated with Slingshot, that’s coming out and building on more so, but that’s it. I mean, when it comes to customer service, there’s not much management on that side. I just check in and see how things are going on there, but that I think.
I mean that, that’s it like, that’s literally our cadences when it comes to that, when it comes to it. So my time is mostly on, on the sales side. And then I meet, I meet weekly with the rest of the execs.
